Store Regulations
Seller details
Company: Luxgifts Yuliia Natsyk
NIP: 7792579343
Address: Heweliusza 3/26, 60-281 Poznań, Poland
Phone: +48 452 993 033
NIP:7792579343
REGON:540172622
Orders and Payments
Customers may place orders through the online store at any time. Payments can be made using the available payment methods at checkout. Orders are processed after payment confirmation.
All prices displayed in the store are gross prices and include VAT at the applicable rate (23%). A VAT invoice is issued upon the customer’s request. Business customers are asked to provide their VAT number (NIP) when placing an order.
Product condition
All products available in the store are brand new and unused.
Maximum order fulfillment time is up to 1–2 business days.
Delivery
Available delivery options include courier services and parcel lockers. Shipping costs and estimated delivery times are displayed during checkout. The store is not responsible for delays caused by the carrier.
Right of Withdrawal (Returns)
The customer has the right to withdraw from the contract within 14 days of receiving the product without giving any reason. The returned product must be in its original condition, unused, and in its original packaging. Return shipping costs are covered by the customer unless otherwise agreed. Personalized or custom-made products are not eligible for return.
Complaints and Warranty
If the purchased product is defective or does not conform to the contract, the customer may submit a complaint by email to info@luxgifts24k.com or by phone at +48 452 993 033.
The complaint should include the customer's name, order number, a description of the problem and, if possible, photographs showing the defect.
Complaints submitted by consumers will be reviewed without undue delay and no later than 14 days from the date of receipt. The customer will be informed of the decision by email or another agreed method of communication.
Consumer complaints are handled in accordance with applicable Polish consumer protection law, including the provisions on the seller's liability for non-conformity of goods with the contract.
If a product is covered by a separate manufacturer's warranty, its terms and scope will be specified in the relevant warranty documentation. The statutory rights of consumers are not limited by any manufacturer's warranty.
Personal Data Protection
Personal data is collected and processed in accordance with applicable law and the store’s Privacy Policy. By placing an order, the customer consents to the processing of their data for the purpose of fulfilling the order.
Liability
The store is not liable for:
• damages resulting from improper use of the product by the customer,
• inability to fulfill the order due to reasons beyond the store’s control (e.g., force majeure, carrier’s logistical issues),
• delays in payments caused by financial institutions.
Final Provisions
These terms and conditions are governed by Polish law. The store reserves the right to amend the terms and conditions. All changes will be published on this website and shall take effect from the time of publication.
Complaint Handling Timeframe
All complaints submitted by consumers will be reviewed without undue delay and no later than 14 calendar days from the date of receipt. The customer will be informed of the outcome of the complaint by email or in another agreed form of communication. If the complaint is not answered within 14 days, it shall be deemed accepted where required by applicable Polish consumer law.