Once your order has been placed successfully, we will send you an email and/or SMS confirming that we have received it.

We will then contact you via email and/or SMS to confirm that your order has been dispatched and provide you with a tracking number.

As a final step, you will receive an email inviting you to leave a review about your shopping experience with luxgifts. This valuable feedback will help us improve our future customer service and grow as a brand.

Your order will be dispatched from our warehouse within 1 business days unless otherwise stated.

Please note that items ordered together may not be shipped out on the same day. Occasionally, certain products (chess sets, dominoes, backgammon, or poker sets) may be temporarily out of stock or on backorder. Rest assured, we will inform you of any shipping delays.

Once your complete order has been dispatched, you will receive a shipment confirmation email with a tracking number.

Please visit our Tracking Service and enter the tracking number or your 4-digit order number along with the email address you used when placing the order.

After receiving the shipment confirmation email, it may take up to 5–7 business days for the tracking code to become active.

If you continue to experience issues, please contact our customer service team at info@luxgifts24k.com.

It is completely normal for your shipment to show no movement for a couple of days. Please be patient.

If your order hasn’t arrived within the estimated delivery time stated in our Shipping Policy, please contact our customer service team at info@luxgifts24k.com for further assistance.

Remember to provide your order confirmation number and product details when contacting us.

If you placed your order during a sale or the busy holiday season, please keep in mind that delivery may take longer than usual.

Also, please note that if you ordered more than one item, you may receive multiple shipping emails and items (such as chess sets, dominoes, backgammon, or poker sets) may arrive separately.

The default currency is EUR.
You can change the currency using the Currency selector in the sidebar menu (also available in the desktop version’s header).

We accept a wide range of safe and convenient payment methods to make your shopping experience easy and reliable:

Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Online Payments: PayPal, Klarna, Blik

Your transactions are processed securely, ensuring your data and payments are always protected.

Each country reserves the right to charge taxes on any imported goods, and this is completely beyond our control.

If such a charge occurs, customers are 100% responsible for paying all taxes, duties, or tariffs if imposed by their local customs.

Please note that taxes, duties, or tariffs are not part of the shipping cost. They are not charged by us or the postal service. These fees are applied by your country’s customs office. To find out the exact cost of such charges, please contact your local post office or customs authority.

We are not responsible for such expenses under any circumstances.

If you change your mind shortly after placing your order and would like to request a cancellation or modification, you can do so by emailing info@luxgifts24k.com.

Please include your full name, order number, and email address in your request. Our Customer Service team will check if it is possible to cancel or change your order before it is dispatched, and if so, they will confirm the cancellation via email.

Cancellations or order changes due to a change of mind or incorrect purchase decision must be requested within 24 hours of placing the order.

Cancellations can only be made before shipping. Once the shipping process has started, the item is considered sold and the order can no longer be cancelled.

We work hard to dispatch orders as quickly as possible, so it may not always be possible to cancel or change your order once it has been placed. If that’s the case, you will need to return the item to our warehouse after delivery for a refund.

At luxgifts, we always strive to ensure our customers are happy with their purchases. If you need to return an order, we’re here to help. Simply email us at info@luxgifts24k.com, and we will guide you through the return process.

For more details, please see our Refund Policy.

Yes, we offer FREE worldwide shipping. However, there may be some exceptions.

Our main office is located in Poznań, Poland, where we handle operations, product development, and customer service. For seamless international fulfillment, most orders are shipped from our main warehouse in Poland.

All orders are processed within 1 business day and shipped the next business day.

We offer a limited warranty on all our products to ensure your satisfaction:

1-year warranty from the date of purchase.

60-day warranty from the date of purchase.

If you experience any issues during this period, please contact us by sending an email to info@luxgifts24k.com. Our team will promptly assess the problem and, if necessary, provide you with a replacement part or a brand-new item.

Note: Replacement claims are subject to Luxgifts' warranty guidelines and policies.

Feel free to reach out via our Contact Page — our team will be happy to assist you promptly and professionally.